You need one subscription for each person that will be using SymptomScreen. Specifically, each person who will be screening patient calls using SymptomScreen. You don’t need a subscription for testers or administrators.
We don’t need to know the names of the users, nor do we need to know if one person leaves your company and you hire someone else. You just need enough subscriptions for everyone screening calls with SymptomScreen.
There are no setup fees or hidden charges with SymptomScreen.
Yes, you can change your number of subscriptions at any time by contacting us. If you are adding subscriptions, we will charge you a prorated amount for the additional subscriptions so that all of your subscriptions renew at the same time. If you are reducing subscriptions, we cannot refund money but we can apply the prorated remainder to the next renewal of the remaining subscriptions.
Volume discounts are included into the pricing structure listed on this page. Volume discounts are also included in our Enterprise pricing which typically is used for 100 or more subscriptions.
You can cancel your subscriptions at any time by contacting us. Note that we cannot refund money for these subscriptions so it is best to let us know before your subscriptions renew. Also, if you do not pay your renewal fees, your subscriptions will automatically be canceled.
We take payments by check, ACH transfer, or credit card. Note that we require a credit card on file for any monthly subscriptions to support the recurring billing.
We offer 50% off of the above prices to:
“Vhi has been using SymptomScreen for two years to help ensure patients with healthcare needs receive a fast, accurate and safe assessment. It provides standardized decision making and delivers consistent care to our patients. SymptomScreen is a user-friendly system and the implementation is smooth. Any local modifications and updates that are requested from the system are actioned in a timely response from SymptomScreen ensuring strict adherence to local protocols.”
“We have met our goals: Improve standardization and consistency. SymptomScreen prevents non-clinical staff from making medical decisions and our nurses have more confidence that the patient calls are being sent to them appropriately. This product is amazing and our team loves it.”
“SymptomScreen is wonderful and has made a major difference in our practice now that our medium-priority outcomes are being directly scheduled into urgent care appointments with providers when available. This has saved lots of time and effort by our triage RNs. I’m thrilled about it!”
“Calls are handled much more consistently and call center staff are more confident that calls are being handled correctly. The support team is so, so great. They always respond almost immediately, have been so patient helping me get guides set up and navigating admin, and get guides updated so quickly!! Thank you!!”
“We are so happy with the support and content we have received from SymptomScreen. Our clinical workflows have improved and become significantly more efficient. By giving non clinical phone agents this fantastic tool we are able to capture more visits and route them to the appropriate level of care. The customer service has been outstanding and the customizable outcomes have been updated at lightning speed. Can’t say enough wonderful things about working with you all.”